Government services aren’t just about following processes and applying rules, they exist to help people who may need protection, support or advice. Intelligent Customer Engagement delivers key service improvements with:
Our ICE approach understands customer needs, wants and expectations around services.
The ICE services operate from a virtual network of business centres across the country allowing us to deliver any service from any location.
ICE keeps it simple. Simple for customers, staff and Councils to engage with citizens.
ICE understands how a service looks, we match the service to best meet the needs of each individual and provide a rapid, effective response with a human touch.
ICE is all about outcomes, for everyone. This means local jobs for our clients, resilient and flexible services, easier and greater recovery of debt, real support for vulnerable customers and lower costs to serve.
Driving Intelligent Customer Engagement in…